I’ve been asked… a number of times, where can we see these videos that Kathy Herrmann and I wrote? We created them based on our thought leadership with the help and support of Salesforce.com and www.rebelunit.com (RSA) on the ROI of social media… so I thought I would post them here… so that you have access to them at any time!
Video 1: How to Create to A Business Case for Social Media
Video 2: How to Calculate The ROI of Social Media
Video 3: How Social Customer Service Can Benefit the Whole Company