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Dr. Nat is a leading expert, often quoted in the press and provides commentary as a guest expert on radio and television on how the top companies provide great experiences and retain loyal customers. She also writes about technology, social media, mobile and products. Her research has been highlighted in cover stories in business publications like Business Week, New York Times and USA Today and she has given talks at leading events such as WOMMA, Forrester Consumer Forum, SOCAP, and more. Dr. Nat is the author of four business books on customer service, CRM and contact centers as well as author of dozens upon dozens of articles, white papers and research.
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We Blog the World (WBTW) was founded by Renee Blodgett whose initial goal was to cross pollinate ideas and stories across the globe with the hope of providing a deeper understanding of cultures foreign to our own. It has morphed from its earliest days and is today dedicated to Transformative Travel, at the crossroads of where adventure, wellness and luxury meet. From some of the most passionate voices on the web, you’ll find rich storytelling and photography from every continent. Read More.