Lim, Well & Schultz on HAPPINESS in the Workplace at #SXSW Interactive


One of the great things about South by Southwest (SXSW) Interactive is that you tend to get panels about topics you wouldn’t find in other conferences of its ilk. Given that I’ve been spending a lot of time focusing on the topic of happiness — in my personal life as well as my professional life I couldn’t resist going to the HAPPINESS panel with Jenn Lim from Delivering Happiness, Brian Welle from Google and Voodoo founder Chris Shultz.

Delivering Happiness started as a book by Tony Hsieh, the CEO of Zappos, one which I’ve read personally three times, an integral focus of it is on their commitment to superior customer service and how that transformed their business. Since its launch, it has been translated into 20 languages and has moved into a movement. Jenn cites three areas: company, community and cities, such as what Tony and others are doing to transform downtown Las Vegas.

Most of the discussion eventually led to higher purpose and the need for humans to serve a higher purpose beyond themselves. Brian says that at Google they ask not what makes employees happy today, but years from now, the more sustainable happiness? They conducted an experiment at Google where they provided their employees with food and then a choice of plate sizes. Initially, employees chose the larger plate but used research to show them why taking a smaller plate was better for them and for the company. Around money and savings, they learned that giving employees higher anchors as a savings goal resulted in them saving more over the long haul.

There’s a link between higher productivity and happiness said Brian. He added, “I love data and the more data you have, the better you can predict, measure and create things that will keep employees invested in your company.”

Chris Shultz talked about positive emotion, engagement and relationships as essential components to achieving happiness and that there must be “meaning.” Without meaning, people won’t be happy. They need to understand why we are ‘doing this,’ and what is their mission. They need to see accomplishments over time and how and where they’re actually making a difference to the company and the world.

Other takeaways from the panel from some of their slides below:


Photos by Renee Blodgett. For more on Austin Festivals, including SXSW, go here.

Renee Blodgett
Renee Blodgett is the founder of We Blog the World. The site combines the magic of an online culture and travel magazine with a global blog network and has contributors from every continent in the world. Having lived in 10 countries and explored nearly 80, she is an avid traveler, and a lover, observer and participant in cultural diversity.

She is also the CEO and founder of Magic Sauce Media, a new media services consultancy focused on viral marketing, social media, branding, events and PR. For over 20 years, she has helped companies from 12 countries get traction in the market. Known for her global and organic approach to product and corporate launches, Renee practices what she pitches and as an active user of social media, she helps clients navigate digital waters from around the world. Renee has been blogging for over 16 years and regularly writes on her personal blog Down the Avenue, Huffington Post, BlogHer, We Blog the World and other sites. She was ranked #12 Social Media Influencer by Forbes Magazine and is listed as a new media influencer and game changer on various sites and books on the new media revolution. In 2013, she was listed as the 6th most influential woman in social media by Forbes Magazine on a Top 20 List.

Her passion for art, storytelling and photography led to the launch of Magic Sauce Photography, which is a visual extension of her writing, the result of which has led to producing six photo books: Galapagos Islands, London, South Africa, Rome, Urbanization and Ecuador.

Renee is also the co-founder of Traveling Geeks, an initiative that brings entrepreneurs, thought leaders, bloggers, creators, curators and influencers to other countries to share and learn from peers, governments, corporations, and the general public in order to educate, share, evaluate, and promote innovative technologies.
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