The friendly driver sent from the Hanoi Emerald Hotel welcomed me with my name on a card, at Hanoi Airport. Pick up from the airport is a charge service but very helpful when arriving, if you have never been to Hanoi before.
On arriving at the hotel, I was offered a hot cup of tea by staff while I was being checked in and they made me feel really welcome. I used the Hanoi Emerald Hotel as my base in Hanoi and left my large luggage there when I went to Halong Bay and Ninh Binh for trips and overnight stays. The staff are very helpful and very friendly and they are all like a big happy family. The lovely ladies, Hien and Nhung are on reception and they speak excellent English and assist with all guest’s hotel and travel needs.
Hien is a star with assisting tourists and with floral arrangments and there are always some fresh flowers like roses and lillies to welcome you in reception and lobby. Nhung is also very helpful to tourists with their travel plan and a great organiser – she looks after the management of the hotel and kept my lap top safe while I was in Ningh Bin. The wonderful Tuan and Dai assist ed me with my lap top plug in on the ground floor, also with the luggage, breakfast and with anything that needs preparing / fixing. Dai is always singing (he is a good singer too) and he cooks some exciting meals for the staff too… they all enjoy a meal together like a big happy family. Thanh does the night duty and the wonderful house keeping staff always kept my room sparkling clean