I met up with the guys from Ribbit in London at BT’s offices earlier this month.
We saw the latest developments for the consumer market as well as Ribbit for Salesforce, which is a recently launched application from BT Business that features voice-to-text conversion.
Ribbit for Salesforce saves time and improves productivity for sales professionals and other mobile workers by making it easier for them to record customer information on the move.
Says BT’s Sandeep Raithatha, “think of it as an online personal sales assistant.”
Available in both the US and UK markets, any Salesforce.com user can now dictate notes and memos verbally on their mobile phones.
If you hover over any of your messages, they’re converted into text. If a call comes into your mobile and you miss the call, they flow into Salesforce.com.
Ribbit’s technology takes the message and converts voice to text. It also assigns it to a sender and their account.
“The notes are transcribed and flow directly into Salesforce.com and into the user’s inbox, eliminating the need to type updates, increasing user productivity,” says Sandeep.
The solution simplifies sales management by storing and organizing voicemail as email in Salesforce.com, categorizing leads, contacts and in-progress deals.
All voice messages are delivered as SMS or email, so users can respond or forward immediately without dialing into voicemail.
British Telecom is the first supplier to integrate voice with the CRM solution Salesforce.com through a cloud computing platform.
Ribbit has dragged the phone world over to the web world, whether it be for Salesforce or applications that can be used by consumers. It’s independent of VoIP.
Says Ribbit’s Crick Waters who was over from Silicon Valley during our visit, “we’re not just VoIP, so you can opt to take Ribbit on Skype, MSN, your mobile phone or over the web. We let the system figure out how to get in touch with you.”
He adds, “our objective is to make it easy to adopt for anyone.”
Renee Blodgett is the founder of We Blog the World. The site combines the magic of an online culture and travel magazine with a global blog network and has contributors from every continent in the world. Having lived in 10 countries and explored nearly 80, she is an avid traveler, and a lover, observer and participant in cultural diversity.
She is also the CEO and founder of Magic Sauce Media, a new media services consultancy focused on viral marketing, social media, branding, events and PR. For over 20 years, she has helped companies from 12 countries get traction in the market. Known for her global and organic approach to product and corporate launches, Renee practices what she pitches and as an active user of social media, she helps clients navigate digital waters from around the world. Renee has been blogging for over 16 years and regularly writes on her personal blog Down the Avenue, Huffington Post, BlogHer, We Blog the World and other sites. She was ranked #12 Social Media Influencer by Forbes Magazine and is listed as a new media influencer and game changer on various sites and books on the new media revolution. In 2013, she was listed as the 6th most influential woman in social media by Forbes Magazine on a Top 20 List.
Her passion for art, storytelling and photography led to the launch of Magic Sauce Photography, which is a visual extension of her writing, the result of which has led to producing six photo books: Galapagos Islands, London, South Africa, Rome, Urbanization and Ecuador.
Renee is also the co-founder of Traveling Geeks, an initiative that brings entrepreneurs, thought leaders, bloggers, creators, curators and influencers to other countries to share and learn from peers, governments, corporations, and the general public in order to educate, share, evaluate, and promote innovative technologies.
